Careers

Clinical Support + Patient Experience · Full-Time · Arlington, VA · SkinDC

SkinDC is hiring Patient Care Coordinators to provide hands-on clinical support and high-touch patient coordination. You will guide patients from the exam room through education, treatment planning, scheduling, and follow-up.

You will room patients, assist in procedures, and keep the floor running. You will also educate patients, deliver treatment plans and pricing, convert recommended care, and stay with them through their treatment year.

Clinical support

• Room patients, obtain histories, record vitals, and document accurately in the EMR
• Prepare and stock exam rooms; practice infection control and keep the clinical area clean
• Assist providers with exams and procedures, including trays, injections, and suture removal within training, practice guidelines, and Virginia regulations
• Capture clinical photography and imaging with consistent lighting, positioning, and framing so before/after photos are comparable over time
• Explain procedures, medications, and physician instructions within established parameters
• Handle labs, pharmacy calls, refills per protocol, and clinical supply inventory
• Support scheduling, records, and other clinical admin as needed

Patient experience and coordination

• Support consults with pre/post-care education, personalized plans and pricing, and skincare guidance
• Follow up after first-time treatments and document every patient communication
• Revisit incomplete recommendations, convert treatment, and schedule care for the year
• Educate patients on services, products, financing, rewards, and promotions
• Track consults, manage inbox/voicemail with the front office supervisor, and work no-shows back onto the schedule
• Keep consumable and skincare inventory accurate

Who you are

You are comfortable in an exam room and in a consult. You care about medical aesthetics enough to learn the treatments, the products, and the “why” behind a plan–and to talk about results accurately.

Strong communication is central to this role. You are the liaison between the provider and the patient. You should be well-spoken and articulate: able to follow a clinical conversation with the provider, then explain the plan in language that makes sense to the patient–clear, calm, and without talking down or over them.

You have natural attention to detail. Small inconsistencies matter here–especially in clinical photography, documentation, and follow-through. You notice when something is off and you correct it.

You also have a hospitality instinct. You like being on your feet, talking to people all day, and keeping several things moving at once. You notice what someone needs before they ask. High-volume guest-facing work experience often translates well: you already know how to read a room, stay warm under pressure, and take ownership of the experience.

Qualifications

• Genuine interest in medical aesthetics
• Excellent verbal communication: polished, professional, and easy for patients to understand
• Able to interpret provider recommendations and translate them into patient-friendly next steps
• Strong attention to detail, including consistent, high-quality clinical photography
• Clinical experience in dermatology, plastics, or aesthetics preferred; MA training or CMA/RMA a plus
• Strong EMR documentation and organization across the floor, phone, email, and tracking
• Discretion with patient and financial information (HIPAA)
• Calm under volume; collaborative with providers and the rest of the team
• Able to perform clinical duties within Virginia scope of practice and SkinDC protocols

What We Offer:

• Medical, dental, and vision benefits
• Paid time off
• Professional, team-based clinical environment
• Complimentary staff treatments, subject to availability and practice guidelines

To Apply:

Apply with a resume and a short note on why medical aesthetics interests you and how you’ve combined clinical support with clear, consultative patient communication. Hospitality experience is welcome–tell us how it shows up in how you work with people.

Please email your resume and character references to our Human Resources Manager, Rachel Martin, at **@********rm.com

Front Office + Patient Experience · Full-Time · Arlington, VA · SkinDC

SkinDC is hiring Medical Receptionists to be the first face and voice of the practice. You will greet patients, keep the front desk moving, and guide people from arrival through check-in, scheduling, payments, and follow-up so the clinical floor can stay focused on care.

You will own the waiting room experience and the inbox. You will also collect payments, verify insurance, explain the basics of coverage, and make sure registration, messages, and records are complete and current.

Front office operations

• Greet patients and guests; keep registration materials and patient information complete and accurate
• Verify and update demographics, insurance, and eligibility; confirm referrals when required
• Collect copays, patient balances, and payments for skincare products and cosmetic services
• Retrieve voicemails, emails, faxes, and online appointment requests and process them the same day
• Scan mail, faxes, and results into the chart promptly; support faxing, filing, mailing, and copying
• Send the daily financial report and keep front-desk payment and documentation workflows tight
• Keep the front office and waiting area clean, orderly, and ready for the next patient

Patient experience and coordination

• Answer phones and emails with a calm, professional tone and schedule appointments accurately
• Explain the basics of insurance plans—referrals, copays, coinsurance, and health savings plans—in language patients can follow
• Handle non-clinical patient concerns in a positive, constructive way and escalate when needed
• Follow up with patients and pharmacies; work messages and no-shows back onto the schedule
• Support product and procedure questions at a front-desk level and route clinical questions appropriately
• Coordinate with the clinical team and front office supervisor so the floor and the desk stay aligned

Who you are

You are comfortable being the first impression. You like people, you like a full waiting room, and you can keep several things moving at once without losing warmth or accuracy.

Strong communication is central to this role. You should be well-spoken and articulate: able to explain insurance, scheduling, and next steps clearly, calmly, and without talking down or over the patient.

You have natural attention to detail. Incomplete registration, a missed message, or an unchecked eligibility note matters here. You notice when something is off and you correct it.

You also have a hospitality instinct. High-volume guest-facing work often translates well: you already know how to read a room, stay warm under pressure, and take ownership of the experience.

Qualifications

• Previous front desk or receptionist experience in a medical office required
• Excellent verbal and written English; polished, professional, and easy for patients to understand
• Strong EMR/EHR documentation and organization across the desk, phone, email, and tracking
• Understanding of medical terminology, insurance billing/coding basics, eligibility, and referrals
• Familiarity with dermatology treatments and products, or a genuine interest in learning them quickly
• Experience with patient callbacks and timely message handling
• Computer savvy, fast and accurate typing, and comfort learning practice systems
• Discretion with patient and financial information (HIPAA)
• Energetic, personable, detail-oriented, efficient under pressure, and a self-starter
• Punctual, reliable, and collaborative with providers and the rest of the team
• Professional demeanor with a natural inclination to take initiative
• Able to perform front-office duties within SkinDC protocols

What We Offer:

• Medical, dental, and vision benefits
• Paid time off
• Professional, team-based clinical environment
• Complimentary staff treatments, subject to availability and practice guidelines

To Apply:

Email your resume and character references to our Human Resources Manager, Rachel Martin, at **@********rm.com. Include a short note on why you want to work in medical aesthetics and how you’ve combined front-desk accuracy with warm, consultative patient communication. Hospitality experience is welcome—tell us how it shows up in how you work with people.